What to Do When Binance KYC Verification Fails

Binance KYC verification failure is an issue many users have encountered, and some have even tried several times without passing. Don't panic yet; there are various reasons for verification failure. You just need to find the root cause and solve it accordingly. Below is a detailed explanation of the reasons for Binance KYC verification failure and their solutions. You can log into the official Binance website to check your verification status, or check the specific reason for failure on the official Binance app and resubmit. If Apple users need to install the app, please refer to the iOS installation guide.

Common Reasons for KYC Verification Failure

Substandard ID Photo Quality

This is the most common reason for failure, accounting for more than half of all failed cases.

Blurry Photo: Shaking hands or improper focus leads to blurry photos, making the text on the ID unreadable. The system's OCR (Optical Character Recognition) cannot read the information, so it naturally fails.

Glare on ID: When taking a photo of an ID under a light, the plastic lamination on the surface creates glare, obscuring part of the text or photo. This issue is especially common with national ID cards.

Incomplete ID: Not capturing the entire ID card in the photo, missing one or more corners. The system needs to see the complete document to verify it.

Cluttered Background: Placing the ID on a patterned tablecloth or a desk with many items interferes with the system's recognition.

Edited Photo: Applying cropping, filters, Photoshop, or other edits to the uploaded photo will result in direct rejection if the system detects that the image has been modified.

Incorrect Personal Information

Name Mismatch: The name entered during registration is different from the one on the ID. Even an extra space or incorrect capitalization can cause a mismatch.

Incorrect Date of Birth: Some people confuse the date format, such as swapping the month and day.

Wrong Nationality or Region: The selected nationality does not match the issuing country of the ID document.

Facial Recognition Failure

Lighting Issues: Too dark or backlit, preventing the camera from clearly capturing facial features.

Facial Obstructions: Wearing a mask, hat, sunglasses, or having bangs covering the eyes.

Significant Difference from ID Photo: If your appearance has changed significantly from your ID photo (e.g., major weight loss/gain, new hairstyle, or plastic surgery), the system might not be able to match them.

Uncooperative Movements: Facial recognition requires performing certain actions (blinking, opening mouth, turning head). If the actions are not done properly or done too quickly, recognition may fail.

Unstable Network: Facial recognition requires real-time video data transmission. If the network lags and data transmission is interrupted, it will cause a failure.

Issues with the ID Document Itself

Expired ID: Using an expired ID card or passport.

Damaged ID: The ID has tears or stains that affect the reading of information.

Temporary ID: Using a temporary ID card, which may not be accepted in some cases.

Unsupported ID Type: Using a type of ID document that Binance does not accept.

Solutions for Different Causes of Failure

Solutions for ID Photo Quality Issues

Tips for Taking Clear Photos:

1. Use Natural Light: Shoot near a window during the day; natural light is the best source.
2. Avoid Glare: Adjust the shooting angle so the light shines from the side rather than directly from above.
3. Stabilize Your Phone: Rest your phone against a fixed object or use a phone stand to reduce hand shaking.
4. Solid Color Background: Place the ID on a pure white or pure black desk surface.
5. Shoot Straight On: Point the phone camera directly at the ID, without any tilt angle.
6. Maintain Distance: Don't get too close or too far away; ensure the ID takes up most of the frame.
7. Take Multiple Shots: Take three to five photos and choose the clearest one to upload.

Standards for Checking Photos:

• Zoom in on the photo to see if every word on the ID is clearly visible.
• All four corners are within the frame.
• There are no obvious glare areas.
• No fingers are blocking the view.

Solutions for Personal Information Mismatches

1. Double-Check: Compare the information you entered word-by-word with the ID.
2. Pay Attention to Format: Do not add extra spaces to the name, and fill in the date format according to the system requirements.
3. Name Order: The name order varies by country; confirm whether it is "Last Name + First Name" or "First Name + Last Name".
4. Correct Information: If you find an error, correct it when resubmitting.

Solutions for Facial Recognition Failure

1. Improve Lighting: Find a well-lit and evenly lit place, facing the light source (e.g., facing a window).
2. Clear Your Face: Take off your glasses, hat, and mask, and brush your hair aside so it doesn't cover your face.
3. Keep Steady: Do not move drastically during facial recognition; keep your head steady.
4. Follow Instructions: Do whatever action the system asks you to do; do not jump ahead or skip steps.
5. Ensure Stable Network: Connect to a stable Wi-Fi network and avoid operating in areas with poor cellular signals.
6. Use the App: If facial recognition keeps failing on the web page, try operating on the Binance app, as facial recognition on the app is usually smoother.

Solutions for ID Document Issues

1. Renew ID: If your ID card has expired, go get a new one. While waiting for the new ID, you can try using a passport for verification.
2. Change ID Type: If ID card verification keeps failing, try using a passport. The reverse is also true.
3. Check Validity Period: Ensure the document is within its validity period.

What to Do After Multiple Failures

If you have improved your submission according to the methods above but still fail after multiple attempts, you can take the following measures:

Contact Binance Customer Support

1. Log into Binance and go to the "Help Center".
2. Select "Live Chat" or "Submit a Ticket".
3. Choose "Identity Verification" as the issue type.
4. Describe in detail the problem you encountered and the solutions you have already tried.
5. If necessary, customer service may ask you to provide additional materials.

Submit for Manual Review via Ticket

Some complex situations cannot be handled by the automated review system and require manual review:

1. Submit a ticket in the Help Center.
2. Attach a photo of your ID and a selfie.
3. Explain the specific issue you encountered.
4. Wait patiently for the manual review results.

Wait a While and Try Again

Sometimes the system might experience temporary issues. Waiting a few hours or trying again the next day might lead to a successful verification.

Handling Special Situations

You Look Different from Your ID Photo

If you have had plastic surgery, lost/gained a significant amount of weight, or if the ID photo was taken a long time ago, facial recognition might fail. In this case:

• Try adjusting the lighting and angle to make your facial features clearer.
• If it still fails, contact customer support to explain the situation; manual review may be required.

Special Characters in Your Name

Names of ethnic minorities may contain special characters like "·", or foreign names might be very long. If the input box does not support special characters or is not long enough, contact customer support for assistance.

Name Changes

If you have changed your name and your ID reflects the new name, but you used your old name when registering your Binance account, a mismatch will occur. In this case, you need to contact customer support and provide relevant proof of name change documents.

Suggestions to Prevent KYC Verification Failure

To pass KYC verification on your first try, it is recommended that you make these preparations before submitting:

1. Use the Latest Valid ID: Do not use an ID that is about to expire.
2. Test Shoot in Advance: Practice taking a few photos of your ID to ensure the quality is up to standard.
3. Choose a Good Environment: Find a place with good lighting and a stable network for verification.
4. Fill in Information Carefully: Check word by word; don't rush.
5. Be Patient: Facial recognition may require several actions; follow the prompts slowly.
6. Operate on the App: The verification experience on the mobile app is usually better than the web version.

Frequently Asked Questions (FAQ)

Is there a limit on the number of submissions after KYC verification fails?

Generally, the system may temporarily restrict you from resubmitting after multiple rapid failures. Usually, you can try again after waiting 24 hours. The specific restriction policy is subject to Binance's official rules.

Will a failed KYC verification affect my account security?

No. Verification failure only means you temporarily cannot use features that require identity verification; it will not affect your account security or existing assets.

Can I ask someone else to do the KYC verification for me?

No. KYC verification requires your own ID document and your own face for facial recognition. Having someone else operate on your behalf is not only impossible to pass (because the face and ID will not match), but it also violates platform regulations.

Are the ID photos I uploaded previously safe if the verification fails?

Binance handles the information you upload securely in accordance with its privacy policy. Even if verification fails, your ID information is protected by encryption and will not be leaked or abused.

Is it easier to pass using a passport instead of a national ID card?

Not necessarily. The pass rate for both types of documents is similar. However, if the chip area of your ID card reflects light severely and your passport does not have this issue, then switching to a passport might help. The key still lies in photo quality and information accuracy.